The technology landscape today offers an overwhelming array of business improvement options. Safe to say it would be easy to buy new and better business IT products that might not interface effectively with technology you already have–unless you ask an IT expert. As your business grows, streamlining processes will improve company performance. Compatible technology can enhance process optimization. New workflow software can help restructure repetitive paper-based processes, such as work order processing or accounts payable procedures. Modern communication systems can save money in your sales efforts by using video conferencing, instant messaging and email outreach. These are often the first tech improvements, but there are others equally as progressive.
Employee Productivity – No Matter What Happens
Better business IT can help you maintain normal operations in less-than-normal conditions. With data backup and disaster recovery services, you can quickly get back on your feet after a weather event, power outage, or malicious attack, minimizing downtime and maximizing employees’ productivity. Technology can also improve productivity by eliminating time-consuming processes. Proper document management software can eliminate the need for data entry, filing and manual file retrieval. And managed IT services, like Aptica provides, can take the burden of routine maintenance and backup away from your limited internal IT resources.
Meet And Exceed Customer Expectations
Around the clock customer service doesn’t need to cost you enormous money in staff salaries. Use technology to set up a contact center, and your customers can reach you 24/7/365 using whichever method they prefer, e.g. phone, email, or even chat. If you integrate your contact center with your communications system and your CRM, you can have the most up-to-date customer information immediately, and available from anywhere.
Do You Think About Talent Retention?
Maintain top talent by having the tools that make your employees more successful in their jobs. Technology upgrades help keep morale high. Many companies offer secure VPNs and hosted phones as a perk to recruit talent who will also be producing from outside the home office.
At Aptica, we start with a conversation. If you’re not sure where you are in any of these areas, give us a call. We have answers.
Jason Newburg, 260.243.5100, ext 2101, is the founder and owner of Aptica LLC. This IT management and support company has been serving small to medium sized businesses for 16 years in the region that includes Angola, South Bend, and Fort Wayne, IN, Battle Creek, MI, and Toledo OH.