Executive Summary
At Aptica, we’ve always believed that an ounce of prevention is worth a pound of cure. For more than four years, we’ve made Security Awareness Training (SAT) a standard part of our monthly IT support package. The results have been clear and measurable: within just six months of implementation, clients experienced a 37% decline in IT support calls related to preventable security issues. By providing both baseline training for every client and advanced options for those with higher-risk environments, Aptica has built a security culture that turns employees into one of the strongest defenses against cybercrime.
The Challenge
Cybercriminals continue to target the human element. Whether it’s a phishing email, weak password, or social engineering scheme, attackers know that people are often the easiest entry point. In fact, industry research shows that over 80% of breaches involve human error. For small and mid-size businesses, just one employee mistake can result in financial loss, downtime, reputational harm, and even challenges securing cyber insurance coverage.
Unfortunately, many management teams underestimate the value of security awareness training. It’s sometimes seen as a compliance checkbox instead of a meaningful layer of defense. Aptica set out to change that perception by proving that SAT not only educates employees but also reduces IT workload and strengthens long-term cybersecurity.
The Aptica Solution
To address this challenge, Aptica takes a two-tiered approach to security awareness training.
Every client receives BullPhish ID Security Awareness Training as part of their IT support package. This foundational training provides:
- Short, focused learning modules.
- Quizzes to test employee understanding.
- Live phishing simulations to practice identifying threats.
For clients in higher-risk industries or with stricter compliance requirements, Aptica also offers Huntress Managed Security Awareness Training as an enhanced option. This advanced program provides threat-intelligence–driven content, real-time phishing defense coaching, and robust reporting to measure progress. This layered approach ensures that all employees receive the training they need while giving organizations flexibility to scale when they require more comprehensive coverage.
Client Spotlight: A 30-Person Distribution Company
One of Aptica’s clients—a regional distribution company with about 30 employees—faced frequent cybersecurity issues. Staff often clicked on suspicious emails, passwords were reused or forgotten, and management regularly fielded questions about what was safe to open or download. IT support calls related to these issues were common, creating frustration for both employees and leadership.
When Aptica introduced Security Awareness Training, the management team chose to fully embrace the program. They made SAT a priority, requiring every employee to complete the modules, quizzes, and phishing simulations. Within months, the results were undeniable:
- IT support calls about phishing, email misuse, and password resets dropped significantly.
- Employees began spotting and reporting suspicious activity before it could cause harm.
- The company’s overall security posture improved, and management finally had confidence that their staff understood how to protect sensitive data.
Today, this distribution company has fewer cybersecurity headaches, a stronger culture of security awareness, and employees who serve as a reliable line of defense against cybercrime.
Results
The outcomes of Aptica’s SAT rollout speak for themselves. Across our client base, we’ve seen:
- A 37% reduction in IT support calls within six months of adoption
- Stronger employee confidence in handling suspicious emails and activities
- Reduced risk of phishing and ransomware incidents
- Easier compliance with cyber insurance training requirements
Why It Works
The success of Aptica’s SAT program comes from a blend of accessibility, relevance, and reinforcement. By delivering content in short, engaging modules, employees stay attentive and retain information. Regular phishing simulations give staff hands-on experience in identifying threats, while advanced Huntress training ensures that organizations with greater risk exposure get the additional protection they need. Most importantly, the program is built into our IT support, which means training isn’t optional—it’s a core part of protecting our clients’ businesses.
Conclusion
Aptica’s experience with Security Awareness Training confirms what cybersecurity experts have long emphasized: technology alone cannot stop every threat—people must be part of the defense. By providing every client with SAT and offering enhanced training for those with greater needs, Aptica helps reduce risk, improve compliance, and create lasting security culture within organizations.
The story of the 30-person distribution company illustrates the power of this approach. By committing to training, their employees became competent defenders rather than accidental risks—proof that SAT doesn’t just reduce cyber threats, it builds confidence and resilience across an entire business.
