A busy dental office faced a major IT crisis when its primary server failed late on a Friday afternoon, bringing all operations to a halt. The server hosted mission-critical systems, including dental practice management software used for scheduling, billing, and accessing patient records. Without immediate IT support, the practice risked being unable to treat patients when the office reopened on Monday. This type of disruption had previously caused downtime under their former IT provider—prompting the dental office to switch to Aptica for more reliable, proactive IT services.

Thanks to Aptica’s early deployment of a Datto Backup and Disaster Recovery (BCDR) solution, the situation was resolved quickly and professionally. Although a replacement server had already been ordered, Aptica’s team virtualized the most recent backup from the previous day using the Datto device. The team reconfigured static IP settings, collaborated with third-party dental software support to restore database access, and ensured all affected workstations were updated and reconnected—delivering a seamless restoration of business operations.

By Monday morning, the dental practice was fully operational with zero data loss, and almost no impact on patient care. This case highlights Aptica’s expertise in IT disaster recovery, business continuity for dental offices, and rapid server virtualization using Datto solutions. Aptica’s fast and professional response turned a potential lost day of business into a smooth recovery, ensuring the dental office could maintain patient trust and productivity.