I’m really looking forward to going to the Battle Creek Chamber’s Business Expo this Wednesday, October 21. I won’t be there until around noon, but I plan to see everything and meet as many people as possible. We have long believed that Battle Creek has the small to mid-size businesses that would benefit from our […]

I finally got some videos up on our website. Just like you, this is the time of year when I start to look forward to my next business year, and to think about where my company goes next. After more than 10 years in the technical support business, we now know what our strengths are […]

It’s funny, but I had been in business for a few years before I realized that I was modeling my tech support company as I learned about small business problems from my clients. I learned from my clients that it was important to be able to budget for critical business expenses and to know what […]

Sometimes you need to hear about how other IT companies work to really understand how different your professional tech support is. I heard a tale recently from a former client about how the new owners of his former business had brought in another IT support company. One day a guy just showed up, did not […]

I run a small business myself, so I’m all about the everyday costs of doing business. I have payroll, utilities, equipment, transportation—all the usual expenses. So I am absolutely prepared to talk to you about the actual “cost” of having a tech support company. Let’s start with you, your skills, and what your time is […]

With every year of business we get a little wiser here at Aptica LLC. What we know now really necessitated a change in how we present ourselves on our website. And you know, how computers are used in business changes, so the services you need to keep your network must change accordingly also. When you […]

Continuing the theme of your computer network being as reliable as flipping on the light switch each morning, your tech support and security monitoring should be a business cost that is accountable and that you understand. From the get-go I have wanted my IT business to be a money-well-spent part of your business. Just like […]

But what if your screen doesn’t light up? Uh oh. Are you supposed to unplug your unit? Um, how long do you wait to see if it will fire up? And then what? Who’s doing IT in the office these days? By the time you figure this all out, half your morning is gone. Computers […]

I always enjoy the Christmas and New Year’s holidays, even though we keep a careful eye on our clients’ networks and technology every day of the season. I see people slowing down a bit to exchange good wishes with their neighbors. Who can not catch just a bit of the excitement of all our kids? […]

It is that time when many are working on their business budgets for next year. You get to see where you’ve grown, where you’d like to grow, and you have to think about how best to get from Point A to Point B in a cost effective way. Does the size of your business justify […]